Frequently Asked Questions
Please check these questions below for your inquiry! If you cannot find what you are looking for, fill out the contact form at the bottom of this page! Thank you.
Q: How can I order Nikoloon® Frames?
A: Balloon professionals, check for a supplier near you: LIST OF SUPPLIERS
Most suppliers provide discounts for decorators. Please get in touch with your local supplier for assistance.
If you do not have a supplier, or are not a professional decorator, you may order in our web shop HERE.
A: Balloon professionals, check for a supplier near you: LIST OF SUPPLIERS
Most suppliers provide discounts for decorators. Please get in touch with your local supplier for assistance.
If you do not have a supplier, or are not a professional decorator, you may order in our web shop HERE.
Q: How long is shipping to the USA?
A: Shipping time to mainland USA is currently around 15 days via FedEx/TNT. Covid-related delays may apply.
A: Shipping time to mainland USA is currently around 15 days via FedEx/TNT. Covid-related delays may apply.
Q: How much are Nikoloon® Frames in my currency?
A: Please use Google to convert our prices from euros to your own currency, or frame dimensions from centimeters to inches. Convertion rates are subject to change.
A: Please use Google to convert our prices from euros to your own currency, or frame dimensions from centimeters to inches. Convertion rates are subject to change.
Q: Where is my package?
A: Delays due to Covid are a normal worldwide occurrence at this time. Nikoloon HQ is based in Slovenia, Europe. All packages are shipped out within 1 business day. Shipping professionals say: "It happens that the package is stuck in transit longer than we had expected. If a package was sent during COVID-19 outbreak, many carriers and postal services around the world are overloaded with increased volume of packages. Online shopping saw significant uptick in number of people doing shopping online as well as increased frequency of purchases." As such, Nikoloon does not have control over the operations of national postal services and cannot influence faster shipping or delivery after your items have left our warehouse. We thank you very much for your patience during this time! We are all in this together. Note for Economy Shipping: We ship frames individually in order to comply with the package dimensions set by national postal services. This means one of your Nikoloon Frames may arrive sooner than the rest of your order, if you selected Economy Shipping.
A: Delays due to Covid are a normal worldwide occurrence at this time. Nikoloon HQ is based in Slovenia, Europe. All packages are shipped out within 1 business day. Shipping professionals say: "It happens that the package is stuck in transit longer than we had expected. If a package was sent during COVID-19 outbreak, many carriers and postal services around the world are overloaded with increased volume of packages. Online shopping saw significant uptick in number of people doing shopping online as well as increased frequency of purchases." As such, Nikoloon does not have control over the operations of national postal services and cannot influence faster shipping or delivery after your items have left our warehouse. We thank you very much for your patience during this time! We are all in this together. Note for Economy Shipping: We ship frames individually in order to comply with the package dimensions set by national postal services. This means one of your Nikoloon Frames may arrive sooner than the rest of your order, if you selected Economy Shipping.
Q: How do I track my package?
A: In order to provide you with affordable shipping cost, tracking for Economy shipping is not available and cannot be added. However, if you selected the GLS Express option (Europe only) or FedEx/TNT (mainland USA only), a tracking number has been provided to you by e-mail within 2 business days since your order. Please check your spam. Enter your tracking number into the Universal Package Tracking website to track your items: https://parcelsapp.com. You may also use your tracking number to inquire about your shipment status with your specific carrier.
A: In order to provide you with affordable shipping cost, tracking for Economy shipping is not available and cannot be added. However, if you selected the GLS Express option (Europe only) or FedEx/TNT (mainland USA only), a tracking number has been provided to you by e-mail within 2 business days since your order. Please check your spam. Enter your tracking number into the Universal Package Tracking website to track your items: https://parcelsapp.com. You may also use your tracking number to inquire about your shipment status with your specific carrier.
Q: How can pay if I do not have a Pay Pal account?
A: At checkout, proceed with payment via Pay Pal and you will be able to choose between paying through a Pay Pal account OR credit card.
A: At checkout, proceed with payment via Pay Pal and you will be able to choose between paying through a Pay Pal account OR credit card.
Q: Are Nikoloon® Frames reusable?
A: Yes. The frames can be reused by popping the old balloons and attaching new ones. See our ''Swan'' IG TV video on Instagram @nikoloon. However, the frames are designed as disposables and will not work as rentals. Our mission is to provide balloon professionals with an easy-and-quick-to-build accessory to include in their job cost as material and leave the frame with their customer. Even so, it is possible to reuse a frame a few times if it used as shop display or handled with care, for example!
A: Yes. The frames can be reused by popping the old balloons and attaching new ones. See our ''Swan'' IG TV video on Instagram @nikoloon. However, the frames are designed as disposables and will not work as rentals. Our mission is to provide balloon professionals with an easy-and-quick-to-build accessory to include in their job cost as material and leave the frame with their customer. Even so, it is possible to reuse a frame a few times if it used as shop display or handled with care, for example!
Q: How can I ensure more stability for my frame?
A: Some Nikoloon® Frames (all numbers and letters) come with a base, which should be glued properly to the backwall to ensure stability. Additionally, make sure the cardboard sidewall is glued to the base! Further stability can be achieved with adding some water weights to the base, attaching the frame to a metal stand (you may just simply use a low temperature glue gun), or simply leaning the frame against a wall. Nikoloon® Frames are light, so you may easily suspend your decor element from the ceiling (using some nylon), or glue the frame to a backdrop. Watch our IG TV video on mounting and support on the @nikoloon Instagram.
A: Some Nikoloon® Frames (all numbers and letters) come with a base, which should be glued properly to the backwall to ensure stability. Additionally, make sure the cardboard sidewall is glued to the base! Further stability can be achieved with adding some water weights to the base, attaching the frame to a metal stand (you may just simply use a low temperature glue gun), or simply leaning the frame against a wall. Nikoloon® Frames are light, so you may easily suspend your decor element from the ceiling (using some nylon), or glue the frame to a backdrop. Watch our IG TV video on mounting and support on the @nikoloon Instagram.
Q: What are Nikoloon® Frames made of?
A: Our frames are made of a hard styrofoam plate, divided into puzzles, which fit tightly together when assembled. The side wall is made of flexible corrugated cardboard, which makes it possible to frame all curves, edges and tight spaces with ease. Learn more HERE.
A: Our frames are made of a hard styrofoam plate, divided into puzzles, which fit tightly together when assembled. The side wall is made of flexible corrugated cardboard, which makes it possible to frame all curves, edges and tight spaces with ease. Learn more HERE.
Q: How easy is it to assemble a Nikoloon® Frame?
A: Very easy! Crafty individuals have no issues with putting one together. You should have a frame assembled in 20 - 45 minutes, depending on the shape. Detailed visual instructions are included and you have multiple videos available on our Instagram @nikoloon for tips on how to assemble and design a mosaic frame. You will find more detailed instructions HERE, including Youtube videos.
A: Very easy! Crafty individuals have no issues with putting one together. You should have a frame assembled in 20 - 45 minutes, depending on the shape. Detailed visual instructions are included and you have multiple videos available on our Instagram @nikoloon for tips on how to assemble and design a mosaic frame. You will find more detailed instructions HERE, including Youtube videos.
Q: What else do I need other than a Nikoloon® Frame?
A: You will need your own balloons (have at least 50 ready, but depends on your design!), scissors, and a low temperature glue gun. A balloon pump is helpful as well. You can get all these supplies on Amazon or at a local party store.
A: You will need your own balloons (have at least 50 ready, but depends on your design!), scissors, and a low temperature glue gun. A balloon pump is helpful as well. You can get all these supplies on Amazon or at a local party store.
Q: How do I become a supplier for Nikoloon® Frames?
A: As a supplier, you are required to have a marketing strategy and sufficient storage available for stock. If interested, please email [email protected] with answers to the following questions:
A: As a supplier, you are required to have a marketing strategy and sufficient storage available for stock. If interested, please email [email protected] with answers to the following questions:
- Provide your company name, city, (state) and country.
- Enter the website for your business. Do you plan to make Nikoloon Frames available to purchase on this website?
- How many employees do you have?
- What is the direction of your business? What do you sell and to whom?
- What are your storage capabilities?
- Do you have a strategy in mind about how to sell Nikoloon Frames on your market?
- Do you have a database of clients who are professional decorators? Provide some statistics.
- How would you like to start working with Nikoloon? A pallet of product or a larger investment?
Q: Can I order a custom frame?
A: Yes. Custom-made frames are subject to approval by Nikoloon. If you have an inquiry, you may email [email protected] with your design and shipping address. After we approve your design, you'll receive a quote and approximate delivery time. Allow 7 days for your design to be created before shipping. If you have a suggestion for a new shape we should add to our catalogue, you are welcome to message us on Instagram @nikoloon.
A: Yes. Custom-made frames are subject to approval by Nikoloon. If you have an inquiry, you may email [email protected] with your design and shipping address. After we approve your design, you'll receive a quote and approximate delivery time. Allow 7 days for your design to be created before shipping. If you have a suggestion for a new shape we should add to our catalogue, you are welcome to message us on Instagram @nikoloon.